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Experienced HVAC Technician – Sales + Commission and Bonus

Since 2003 Dependable Service has been providing the Grand Strand with exceptional customer service. We are a family owned and operated business and are growing at a fast pace. We strive to maintain a work culture that exemplifies our values. We believe we are called to serve all those placed on our path with honesty, humility, and compassion.

Job Description: Our HVAC Sales Technician’s provide top notch service to all our HVAC customers.  HVAC Sales Technicians are responsible for diagnosing and repairing HVAC systems, as well as determining when to quote out new systems.  Listening to customers and understanding exactly what the customers’ needs and expectations are is critical to developing the appropriate quotes.  When presenting options to customers HVAC Sales Technicians need to provide concise, detailed information to the customer on all options. Working as a team, the Sales Tech is responsible for clear communication between customer service, dispatch and installation teams.

Benefits:  Paid vacation, Paid sick time, Simple IRA with company match, Aflac, iPad, iPhone, company vehicle & fuel, uniform and Career opportunities!

Required Qualifications:

  • NATE certification preferred
  • 5+ years sales experience selling HVAC systems
  • Extensive technical experience with HVAC systems, understand how to diagnose and solve problems with a variety of systems and brands
  • Ability to read and interpret wiring diagrams thoroughly
  • Proficient at making repairs to all types of HVAC equipment
  • Customer focus, listen and understand what the customer and home needs, than present options that best meets them
  • Knowledge of basic sheet metal practices and ductwork installation
  • Understand air balancing principals and techniques for supplying the proper air flow in buildings
  • Demonstrate willingness to accept responsibility and leadership roles
  • Valid drivers license

POSITION RESPONSIBILITIES:

  • Diagnosing and presenting options to customers
  • Properly create quotes including material lists and all details for customers
  • Communicate job information to the installation technicians ensuring jobs ready for completion
  • Communicate with customers regarding findings and options for solving their HVAC problems
  • Addressing customer concerns and answering any questions
  • Processing payments when required
  • Working with a team to meet customers’ needs and expectations with excellence
  • Ensure jobs are properly documented in ServiceTitan including job notes, pictures and all forms are properly filled out

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customer review

“Dependable Service Plumbing & Air sent a pressure washing company out to clean my entire driveway, when only three small spots were unintentionally put on the corner of my driveway when my neighbor was having a replacement water heater installed. Tommy, the owner of Dependable Service Plumbing & Air, came out to look at my driveway right away, and he had Winston out to clean not only the spots off, but my entire driveway, including my front porch. Winston was very professional, as he explained the difference in concrete between my driveway and my front porch. He also explained the reason for some bad rust stains that were there as a result of metal objects that were mixed into my driveway concrete by my builder. He did an excellent job on everything, and my driveway is now clean enough to have it coated with a light concrete paint (two coats) that I had already contracted out to have done. Caretaker Services Pressure Washing did such a good job of cleaning (about 2,200 lbs. pressure on my driveway & about 400 lbs on my front porch with a household cleaner first) that my coating contractor told me that what is left of my rust stains will all be covered over by the light colored paint. I am very pleased, as he gave me a great education along with a great cleaning job! Also, I will now use Dependable Service Plumbing & Air as my plumber for all my future plumbing needs, as they did a great job for my neighbor!” –- Bill B.

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