Facebook What you should know about dispatching service to your home or business. - Pawleys Island, SC - Dependable Service

What you should know about dispatching service to your home or business.

  • Technology, processes, and systems, help us organize workflow for our customers
  • Our dispatch team uses a time-stamped schedule that changes colors as the technician’s progress through their jobs each day.
  • Dispatchers use GPS tracking to monitor the progress of techs and update customers as needed about arrival times.
  • Dispatchers are always as good as the information they receive! Please be sure to tell dispatchers things like:
    • Physical address of the call
    • Who is the property management contact?
    • Are there any special instructions for access to the work site (gates, codes, etc.)
    • Do you need a confirmation call from the technician upon completion?
  • Our dispatchers answer the phones “live” 7 days a week from 8am-5pm. So, at night, a call service takes messages, and a member of our staff returns emergency phone calls personally within 10 minutes.
customer review

“DS Plumbing & Air has proven to be a dependable and valuable resource to the Pawleys Island Community. Teach My People serves over 100 students on a daily basis, so one can imagine the maintenance needs on our building. DS Plumbing has gone above and beyond our expectations every time! They are respectable, trustworthy, efficient, and ensure that the task at hand is done with the utmost quality and care. Recently, we were most impressed with their genuine servant’s heart for our community. DS Plumbing & Air heard of a community work project that was in great need with little time. They quickly agreed to help, and within three days they had donated time, resources, labor and expertise to help renovate an entire plumbing system for a local home. Teach My People is grateful and blessed for the attention and care that DS invests in their clients and our community!” –- Jessica, Teach My People

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