Reviews

Living Up to Our Name

We don’t call our company Dependable Service for no reason – since 2004, we have dedicated ourselves to providing quality, long-lasting repairs and installations designed to keep you comfortable for years to come.

Our commitment to our customers has earned us quite a bit of attention in the Myrtle Beach community and trusted local institutions like the Myrtle Beach Chamber of Commerce and the Georgetown County Chamber have recognized us for the exceptional service we deliver. See what customers just like you have to say about their experiences with our team, then give us a call at (843) 627-2337 and see for yourself just how determined we are to provide you with the high level of service you deserve!

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  • Way more than I expected!
    Jeff came out to diagnose what was wrong with my water heater. He not only fixed the problem without a costly replacement but located my water main (under a ton of mulch!) and gave me a thorough tutorial on the workings of my system. Best value for the money in a long time!

    - Teresa N.

  • Highly Recommended
    I called on these guys and appreciate professional and courteous care. I even signed up for a customer loyalty program based on recent experience with them. Highly recommend.

    - Robin H.

  • Professional & Courteous
    Vincent was extremely professional, courteous, and knowledgeable. He quickly fixed my plumbing issue with expertise and quality work.

    - Jeffrey B.

  • Excellent and Efficient Installation
    Excellent and efficient installation by Dave S. No mess and cleaned up nicely-highly recommend Dependable Service Plumbing!  Shawn installed a new water heater and WiFi main shut off flow valve.  Another great experience!!!

    - Steve H.

  • Explained Every Step and Fixed Our Issue
    I had to use Dependable because of an HVAC issue. Their customer service was great. Their communication on when a person was going to show up was also great. Our technician was Kevin. Explained every step and fixed our issue. Great customer service. Would definitely recommend them

    - Gregg G.

  • They Take Pride in Their Work
    Zech Zimmerman and Derek Eifert installed a new AC unit and insulated ductwork in my 120-year-old family home. It was obvious these two men were very knowledgeable and took pride in their work. They were both very personable and worked like Trojans to complete a very difficult, challenging task. I highly recommend this company and these 2 outstanding technicians!

    - Nonie R.

  • Very Pleasant Staff
    Very pleasant staff. The technician was quick to arrive and very clear with recommendations. He was swift with his service and clean! We are very pleased with their service and will recommend their company.

    - Debbie T.

  • 5 Star Service!
    When we had a problem with our fireplace, they were able to send a service person within two days. His assessment was quick, accurate and he provided several options. After we ordered the work, they were there the next week and fixed our fireplace. The service people were quick, efficient, friendly, and gave us ample indications of when they would arrive. Everything about this company and its staff is first-rate.

    - Frank B.

  • Very Thorough & Informative
    They were very professional when I called them. They were very prompt, as they fit me into the schedule today. Kevin was very thorough & informative on my problem. My dryer was overheating, so I was interested in getting my dryer vent cleaned. Did a very thorough job, from the INSIDE, gave me all the lint that had balled up & blocked moisture & air from escaping. I have scheduled a meeting for tomorrow to talk about a new water heater.

    - Bill L.

  • Friendly but Still Very Professional

    They were very understanding of my situation and sent a tech very quickly. The cost was reasonable and everyone we talked with was very helpful and knowledgeable. Friendly but still very professional. I highly recommend this company to anyone in need of the services they offer.

    - Debbie P.

  • Very Impressed With the Company
    I was impressed with everything about this company. They were recommended to me by a family member and I am so glad I called them. The customer service was impeccable from the initial phone call to set up an appointment for a quote all the way to the follow-up phone call after the work was completed. I will be using this company for all my plumbing and HVAC needs in the future.

    - Jolie H.

  • Very Reasonable Pricing
    Kevin cleaned out my dryer vent. Turns out it was completely blocked with wet lint.  He was here for 2 hours and did a fantastic job.  I had someone else from a different company come out 6 months ago and he was here 15 min and my dryer didn't dry any better after he left.  So who knows what he did.  Kevin with Dependable Service is the best.  And a very reasonable price.  I will do every year from now on.

    - Marianna M.

  • True to Their Word
    These guys did a good job helping with a serious plumbing issue.  Renter decided to use the kitchen sink as a grease trap.  Even though they had to pull out the big jet washer they honored the original quote. The manager rearranged the schedule to take care of me and AUSTIN did a great job making sure the job was done right ... these guys may not be the cheapest in town but you get what you pay for.

    - Richard S.

  • Great Service
    I had a minor emergency and tried to fix it myself by going to Ace Hardware to buy the parts.  Ace didn't have what I needed, but while there, by chance, I ran into two plumbers from Dependable. They were very kind, answered my questions, told me where to get what I needed, and even refused to take a tip. That's pretty rare nowadays.  I am not easily impressed, but next time I need a plumber for anything, I'm calling These guys.

    - John B.

  • Staff Are Excellent and Eager to Help
    Great response time! We called a prominent company in the area at 9:30 AM and as of 5:30 PM, we still have not heard a word!!!! I called them back and they pretty much didn’t care. DSP staff are excellent and eager to help. Eric was very helpful in resolving our problem. Thank you for your fast response. We wish we had called YOU at 9:30 this morning!!! We all learn from our morning mistakes!

    - Denise O.

  • Awesome Work
    The technician, Chris, was awesome. He had some very difficult problems that he had to overcome because of the area that he had to work in. He overcame every one of them and installed everything by himself. He did an awesome job.

    - Jerry S.

  • Staff was Professional and Efficient
    Excellent customer service! The staff was professional and efficient to work with. They provided the highest quality of service with a quick turnaround. I highly recommend this company for any of your plumbing needs!

    - Mike W.

  • Excellent Experience
    Excellent experience: The lead Technician Joe A and Stefon installed a pump operated toilet & sink in our upstairs storage room next to our large bonus room. They had to tie into our 1st-floor master bathroom, which was not an easy task. They accomplished w/minimal mess, excellent clean-up and both Joe & Stefon were very courteous. They stayed late to triple ensure no leaks, this is a welcome addition to our home, thanks!!

    - Thomas T.

  • Amazing Service
    AMAZING SERVICE!! We came home to a soaking wet closet floor and no water damage elsewhere. We debated whether to call a contractor or a plumber and are so glad we decided on a plumber. I was able to make an appointment in the morning and have a technician come out at 1:30.
    We were sure we'd have to tear up the wall and floor in order to find the leaky pipe somewhere between our bathroom and closet. Luckily, Brian is great at his job and found out that it was a much simpler (and cheaper!!) fix. He also snaked the drain and fixed a stubborn sink while he was here. I ended up signing up for their loyalty club (definitely look into it, it's a great deal), and although I hope not to have plumbing issues, I'm glad to know DS Plumbing will be there to fix any problems that arise.

    - Hannah K.

  • Knowledgeable and Caring Staff
    Absolutely the best.....and most dependable! Knowledgeable and caring staff. Joe went a long way out of his way to get the parts needed and fix our problem today without having to come back. They are great people.

    - Becky J.

  • Answered My Call on the Weekend!
    Requested an appointment online - got a call back very shortly (on the weekend!) to schedule for early next week.

    Tech arrived right when he was supposed to, we went over my issues, came up with a plan of attack, and he got to work. I got busy doing other things around the house, and about an hour later asked me to come to check things out.

    Bill was very reasonable and was written up and emailed to me while on-site. Paid with a credit card on their tablet (very cool!) and he was on his way.

    - Mike S.