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How to Deal with a Bad Plumbing Experience

How to Deal with a Bad Plumbing Experience

It was late on Sunday afternoon. Water was cascading out from under the kitchen sink. You dove for the yellow pages and hired the first plumber who said “I can be there in half an hour…”

Now it’s Sunday evening.

He’s temporarily stopped the leak, you’ve been warned “Don’t use the sink until I come back with the right part…probably tomorrow afternoon, but Monday is our busiest day, so maybe not…”

Your plumber waits to receive payment and then heads home to his house with a kitchen sink that works.

Too many of us face problems like this all the time. We hire a plumber only to discover later that the work they performed doesn’t exactly hold up to our expectations. What can you do, right?

Unfortunately, the facts are:

  • You do owe the plumber for the services rendered, whether or not the problem was resolved completely. His time at least must be paid for, as well as any parts he provided.
  • You did not request a written estimate prior to the plumber beginning work, so you have no idea (or proof) what the problem actually entailed, nor the cost of all those extra services bundled into this bill.
  • You did not ask if the plumber was licensed or insured, or for any references. In fact, you didn’t really ask anything after he said he’d be right over.

We’ve all run into a bad plumbing experience at some point or another in our lives. We’re left with an unresolved issue and bitterness because the job wasn’t done right the first time.

If you’ve found yourself in this type of situation, here are some tips on how to move forward:

  • Do some research and hire someone new and trustworthy to finish the repairs. You are not required to have the same plumber complete the repair, as you signed nothing agreeing to do so. Take some time to ask some questions and reach out to a reputable and dependable plumbing company.
  • Trust in the experts at Dependable Service Plumbing. We provide licensed, insured 24-hour emergency residential and commercial plumbing services. With excellent references, community values, and dedicated professional technicians who will show up when promised, complete the job efficiently and accurately, and treat your home with the respect it deserves.

If you’re in search of a loyal and trustworthy plumber, contact the professionals at Dependable Service Plumbing. Make sure to ask about our Know Us Before You Need Us Promise!

customer review

“Senior technician, Joe Anderson, made plumbing repairs to an upstairs bathtub to seal leaks from flooding through kitchen ceiling downstairs. This has been an ongoing serious daily problem in this apartment since April 2015. Mr. Anderson was the first person to have a camera system with him to assess areas where water was accessing kitchen ceiling. He explained in detail what he did and what he found wrong. Water had been flowing from next door apartment whenever they used their shower for over a year now. Mr. Anderson stated he needed to get permission from apartment management office in order to proceed to correct issues in next door apartment. Management has not allowed that access yet. He also noted that a single shower curtain in the apartment next door was on the outside of that tub and felt that could be creating some of the flooding issues. Thank you Mr. Anderson for being my angel and making these repairs.” –- Lyda G.