FAQ
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Plumbing
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Do you provide emergency plumbing services?
Yes. We provide emergency plumbing services in Myrtle Beach along with our entire service area for urgent issues such as burst pipes, major leaks, water heater failure, and more. When you experience a plumbing emergency, a fast response helps limit damage.
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Why does my water pressure suddenly drop?
Sudden drops in water pressure could be caused by leaks, clogged pipes, buildup, or water supply issues. A licensed plumber can inspect, diagnose the issue, and restore proper water pressure.
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When do I need to replace my water heater?
If you notice your hot water is inconsistent, rust colored water, rust spots, leaks, unusual noises, or rising water bills, it may be time for you to replace your water heater. Homes in coastal South Carolina often experience faster wear due to higher mineral content and humidity.
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How long will my water heater last?
Traditional tank heaters typically last 10 to 12 years, and tankless water heaters can last up to 20 years, with proper maintenance. Annual inspections are recommended and help extend the lifespan and prevent unexpected issues.
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What is the difference between a tank and tankless water heater?
Tank water heaters store hot water, continually heat water, and supply it until the tank is depleted. Tankless water heaters heat water on demand, which is a popular choice in South Carolina homes for their energy efficiency, limitless hot water, and space-saving design.
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Why do my drains keep clogging?
If you experience recurring drain clogs, these may be caused by grease build-up, soap or shampoo residue, hair, tree roots growing into and clogging drainpipes, or damaged pipes. Professional drain cleaning, commonly referred to as hydro-jetting, removes deep blockages.
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Should I worry about my faucet dripping?
Yes. Dripping faucets waste water and increase your water bill over time. This can also be an indicator of worn components or water pressure issues that should be repaired.
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Can plumbing issues increase my water bill?
Absolutely. Your water bill can increase significantly from hidden leaks, running toilets, broken pipes, and dripping faucets. Addressing these plumbing problems early will help reduce waste and lower your monthly bill.
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Why does my water smell?
Odors in your water may be a sign of bacteria, sulfur, water heater issues, or old plumbing lines. A plumbing professional can test and recommend filtration or treatment solutions for clean, fresh-smelling water.
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What plumbing upgrades add the most to my home value?
High-value plumbing upgrades to boost efficiency, comfort, and buyer appeal in South Carolina homes include tankless water heaters, water filtration systems, leak detection, and updated fixtures.
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What plumbing maintenance should be done annually?
Annual plumbing maintenance should include water heater inspections, fixture inspections, pressure testing, and leak checks. Preventative maintenance helps avoid costly emergency repairs.
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Are smart leak detection systems worth the investment?
Yes. Smart leak detection systems monitor water usage and alert homeowners to leaks. Many South Carolina homeowners install these systems to prevent water damage, especially for vacation or secondary homes. Some insurance companies will offer a discount for leak detection systems.
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How do I know if I have a water leak?
Typical signs of a water leak include unexplained increases in your water bill, damp spots, water spots on walls and ceilings, standing water or damp ground in your yard, sounds of dripping water when faucets are turned off, reduction in water pressure, foul odor or mildew smell, or visible dripping water from exposed pipes. If you suspect your home has a water leak, a plumbing professional can detect leaks by using industry-leading technology and equipment.
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Why do I run out of hot water?
Running out of hot water may be caused by sediment buildup in your water heater, an undersized water heater, faulty heating elements, or increased household water demand. A licensed plumbing professional can evaluate, repair, or recommend replacement, if needed.
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How can I prevent frozen pipes in South Carolina?
While freezing temperatures are rare along the Grand Strand, pipes can freeze during cold snaps. By insulating exposed pipes, sealing drafts, disconnecting outdoor hoses, and keeping your faucets dripping slightly during freezing temperatures, you will reduce the risk of damaged pipes.
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What should I do if a pipe freezes for bursts?
If a pipe freezes or bursts, turn off the main water supply immediately and contact an emergency plumbing service. Acting quickly will help prevent severe water damage.
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HVAC
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How often should I service my HVAC system?It is recommended that your HVAC system be professionally serviced twice a year in South Carolina. Once in the spring for cooling and once in the fall for heating. Regular maintenance helps prevent unexpected breakdowns, improves efficiency, and can extend the life of your system, especially in the South Carolina heat and humidity.
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What are the warning signs my HVAC system needs to be repaired?
Common warning signs include uneven temperatures, an increase in your utility bills, strange noises, weak airflow, and unpleasant odors. If you notice any of these, it is recommended to schedule a service appointment before the issue gets worse.
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Is an HVAC maintenance plan necessary in South Carolina?
Yes. Maintenance plans are highly recommended in South Carolina due to the heat, humidity, and the prolonged use of your system during the summer months. The humidity in the Southeast causes bacteria growth that causes condensate drains to clog more often. Having a maintenance plan helps improve your system’s efficiency, reduce unexpected breakdowns, extend the service life of your system, and keep your system running reliably.
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How long does an HVAC system typically last?
On average, HVAC systems last 8 to 10 years along the coastal communities. This range is dependent on usage, maintenance, and installation quality. Please note that the longevity of a system can be shorter for oceanfront homes due to the salty environment.
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Why is my HVAC system running but not heating or cooling properly?
There are a few causes: dirty air filters, thermostat issues, duct leaks, or old/failing components. If your system is running but does not maintain the desired comfort level, professional diagnostics are recommended to prevent potential future damage.
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What size HVAC system do I need for my home?
There are several factors to determine the correct system size. Your home’s square footage, layout, windows, insulation, and local climate. Having an HVAC Home Comfort Advisor perform a load calculation specific to your home will ensure you install the proper size and ensure efficiency and comfort.
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How can I lower my heating and cooling bills?
To lower your energy costs, begin by changing your filters regularly, seal air leaks in your duct work, install and use a smart thermostat, perform routine maintenance, and upgrade to an energy-efficient system.
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What is the difference between a heat pump and a traditional HVAC system?
A heat pump provides both heating and cooling, while traditional systems use separate heating and cooling equipment. Heat pumps are popular in South Carolina because they are energy-efficient and perform well in our milder winter weather.
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Why are some rooms hotter or colder than others?
Uneven temperatures in your home are often caused by air duct issues, poor insulation, blocked/dirty vents, or a system that is not sized properly. Air duct adjustments and re-zoning systems can help restore comfort throughout your home.
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Are smart thermostats worth it?
Yes. Smart thermostats improve comfort, reduce unnecessary energy consumption, and allow you to control the temperature from your phone. Many homeowners enjoy lower utility bills and better temperature consistency after installing a smart thermostat.
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What is the benefit of duct cleaning?
Over time, your ductwork collects dust, debris, pet dander, and allergens. Having your ducts cleaned can improve airflow and indoor air quality. By having your ducts cleaned every 3 to 5 years, you will support healthier air and better system performance.
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What indoor air quality solutions help with allergies?
Air purifiers, UV lights, and dehumidifiers, along with proper ventilation, all aid in reducing allergens like pollen, dust, and mold, especially in the humid coastal environments.
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How often should I change my HVAC filters?
It is recommended to change your HVAC filters every one to three months. Check with the manufacturer of your filter for their recommendations. Regular filter changes protect your HVAC system and improve indoor air quality.
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What should I do if my HVAC system stops working suddenly?
Check your thermostat and circuit breaker. If the system still does not work, turn it off and call a licensed HVAC professional to prevent further damage or safety concerns.
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Do you offer financing on HVAC service and installation?
Yes. We offer low monthly payments to fit every budget for homeowners making HVAC repairs, replacements, and upgrades.
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