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How to Deal with a Bad Plumbing Experience  

Dependable Service

It was late on Sunday afternoon. Water was cascading out from under the kitchen sink. You dove for the yellow pages and hired the first plumber who said "I can be there in half an hour..."

Now it's Sunday evening.

He's temporarily stopped the leak, you've been warned "Don't use the sink until I come back with the right part...probably tomorrow afternoon, but Monday is our busiest day, so maybe not..."

Your plumber waits to receive payment and then heads home to his house with a kitchen sink that works.

Too many of us face problems like this all the time. We hire a plumber only to discover later that the work they performed doesn’t exactly hold up to our expectations. What can you do, right?

Unfortunately, the facts are:

  • You do owe the plumber for the services rendered, whether or not the problem was resolved completely. His time at least must be paid for, as well as any parts he provided.
  • You did not request a written estimate prior to the plumber beginning work, so you have no idea (or proof) what the problem actually entailed, nor the cost of all those extra services bundled into this bill.
  • You did not ask if the plumber was licensed or insured, or for any references. In fact, you didn't really ask anything after he said he'd be right over.

We’ve all run into a bad plumbing experience at some point or another in our lives. We’re left with an unresolved issue and bitterness because the job wasn’t done right the first time.

If you’ve found yourself in this type of situation, here are some tips on how to move forward:

  • Do some research and hire someone new and trustworthy to finish the repairs. You are not required to have the same plumber complete the repair, as you signed nothing agreeing to do so. Take some time to ask some questions and reach out to a reputable and dependable plumbing company.
  • Trust in the experts at Dependable Service Plumbing. We provide licensed, insured 24-hour emergency residential and commercial plumbing services. With excellent references, community values, and dedicated professional technicians who will show up when promised, complete the job efficiently and accurately, and treat your home with the respect it deserves.

If you’re in search of a loyal and trustworthy plumber, contact the professionals at Dependable Service Plumbing. Make sure to ask about our Know Us Before You Need Us Promise!

customer review

“Dependable Service Plumbing & Air sent a pressure washing company out to clean my entire driveway, when only three small spots were unintentionally put on the corner of my driveway when my neighbor was having a replacement water heater installed. Tommy, the owner of Dependable Service Plumbing & Air, came out to look at my driveway right away, and he had Winston out to clean not only the spots off, but my entire driveway, including my front porch. Winston was very professional, as he explained the difference in concrete between my driveway and my front porch. He also explained the reason for some bad rust stains that were there as a result of metal objects that were mixed into my driveway concrete by my builder. He did an excellent job on everything, and my driveway is now clean enough to have it coated with a light concrete paint (two coats) that I had already contracted out to have done. Caretaker Services Pressure Washing did such a good job of cleaning (about 2,200 lbs. pressure on my driveway & about 400 lbs on my front porch with a household cleaner first) that my coating contractor told me that what is left of my rust stains will all be covered over by the light colored paint. I am very pleased, as he gave me a great education along with a great cleaning job! Also, I will now use Dependable Service Plumbing & Air as my plumber for all my future plumbing needs, as they did a great job for my neighbor!” –-Bill B.