What You Should Know About Dispatching Service to Your Home or Business

• Technology, processes, and systems help us organize workflow for our customers.
• Our dispatch team uses a time-stamped schedule that changes colors as the technicians progress through their jobs each day.
• Dispatchers use GPS tracking to monitor the progress of techs and update customers as needed about arrival times.
• Dispatchers are always as good as the information they receive! Please be sure to tell dispatchers things like:
  • Physical address of the call
  • Who is the property management contact?
  • Are there any special instructions for access to the work site (gates, codes, etc.)
  • Do you need a confirmation call from the technician upon completion?
• Our dispatchers answer the phones “live” 7 days a week from 8 a.m.–5 p.m. After hours, please leave a voicemail and a member of our staff returns emergency phone calls personally within 10 minutes.